Lowes One Year Plant Guarantee Tips 2024

Lowes plant return guarantee is pretty straight forward. Its two sentences but you have to have your receipt if you want a refund or replacement. You must bring in both the plant and the receipt. Even if the plant is dead, you have to bring it in. Lowes doesn’t care how it died, but needs to see that it really is dead.

Here’s the plant guarantee policy from Lowes.com:

“For replacement or refund, a receipt is required for any tree, shrub or perennial purchased at Lowe’s within one year of the original purchase date. All other plants fall under our 90-day return policy.”

Simple and to the point. Lowe’s guarantees their plants, trees, shrubs and perennials for one full year. You must have the original receipt. You will need to bring in the dead plants along with your receipt. The plant guarantee isn’t a refund but you will get store credit toward the purchase of additional plants or replacement.

It’s even easier  if you keep your receipt or if you used your My Lowes card!

The Lowes 1 year plant guarantee is ONLY on perennials, not annuals.  So, yes the Hydrangea or Butterfly Bush you bought last fall can be replaced.  The Marigolds, Red Salvia and Begonia’s are not covered under the guarantee. 

Home Depot has a similar plant replacement guarantee.

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Last update on 2024-01-28  Using Amazon Product Advertising API

Lowes 1 Year Plant Guarantee

From Lowes: If your trees, shrubs or perennials don’t survive a year, we’ll replace them free of charge. Just bring in the plant and your receipt. Call your local Lowes for details or 1 (800) 445-6937.

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Home Depot 1 Year Plant Guarantee

Maybe you bought your plants from Home Depot? Those plants from Home Depot like perennials, trees and shrubs also have a one-year guarantee. Please contact Online Customer Support at 1-800-430-3376 for the most up to date plant return policy. Exceptions to this policy include cut flowers and floral arrangements.

Common Tree Planting Mistakes

  1. The Root Ball.Dig a hole 3 to 4 times wider than the container. Before planting, cut through the side of the root ball at four spots, then cut an X at the bottom. This will prevent roots from circling around and not spreading out.
  2. Tree Base Planted too deeply, a tree can develop rot and insect problems. Plant to shallow and the roots will not take hold deep enough into the soil.
  3. Mulching and Watering. Mulching is also key in retaining moisture in the soil.  Make sure mulch is not piled up against the bark, where it can cause moisture and insect problems. It should also direct water toward the roots, rather than away from them.  Recommended amount of water is about 2″ per week. Usually 30 seconds 3-4 days a week with water from a garden hose is sufficient. That will work out to about 20-25 gallons of water a week.

Tips and Tricks: First, Keep Your Receipt

The key to the plant guarantee is to keep your receipt or use your MyLowes Card to track the purchase.

Keep all plant receipts and tags. If a plant does not make it to the one year mark, do not hesitate to return it. You will then be issued a store credit which you can use to buy a replacement plant or shrub.

This is a really great guarantee at both stores and one that’s really important when it comes to planting trees and shrubs.  Be sure you save all your receipts so you can receive your full credit.

If You Are Returning A Discounted Plant

But what about clearance, reduced, distressed or marked down plants, trees and shrubs?  Well, you probably get a store credit for the amount you paid.  For example, if you bought a marked down tree for $5 and it usually sells for $25, you most likely will get a store credit for $5.  You will probably not get a new tree at $25.  Same as with any clearance purchase at Lowes or Home Depot.

Its basically handled like any other return at Lowes or Home Depot. No receipt probably means no refund!  Stores really don’t care how the plant died, but they do want your original receipt and they gladly replace your purchase.

Lowe’s provides a straightforward and customer-friendly plant return guarantee, valid for one year from the original purchase date. To qualify for a refund or replacement, customers must present the receipt along with the deceased plant, regardless of the cause of death. The guarantee covers trees, shrubs, and perennials, requiring a receipt for processing. For all other plants, a 90-day return policy is in place.

Remember, that refunds are not provided; instead, customers receive store credit for the purchase of additional plants or replacements. Keeping the original receipt or using a My Lowes card simplifies the process. Notably, the 1-year guarantee applies exclusively to perennials, excluding annuals like Marigolds and Begonias. Home Depot offers a similar plant replacement guarantee.

By Victoria Stone

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Last update on 2024-01-28  Using Amazon Product Advertising API

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