Lowes plant return guarantee is pretty straight forward.
Lowe’s guarantees their plants, trees, shrubs and perennials for one full year. You must have the original receipt. You will need to bring in the dead plants along with your receipt. The plant guarantee isn’t a refund but you will get store credit toward the purchase of additional plants or replacement.
It’s even easier if you keep your receipt or if you used your My Lowes card!
The Lowes 1 year plant guarantee is ONLY on perennials, not annuals. So, yes the Hydrangea or Butterfly Bush you bought last fall can be replaced. The Marigolds, Red Salvia and Begonia’s are not covered under the guarantee.
Home Depot has a similar plant replacement guarantee.
Lowes 1 Year Plant Guarantee
From Lowes: If your trees, shrubs or perennials don’t survive a year, we’ll replace them free of charge. Just bring in the plant and your receipt. Call your local Lowes for details or 1 (800) 445-6937.
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Home Depot 1 Year Plant Guarantee
From Home Depot: Perennials, trees and shrubs have a one-year guarantee. For live goods purchased online including houseplants, perennials, trees, holiday trees, wreaths and garlands, that are received damaged or dead, please contact Online Customer Support at 1-800-430-3376 within 3 days of delivery and we will promptly ship a replacement at no charge. Exceptions to this policy include cut flowers and floral arrangements
Common Tree Planting Mistakes
- The Root Ball.Dig a hole 3 to 4 times wider than the container. Before planting, cut through the side of the root ball at four spots, then cut an X at the bottom. This will prevent roots from circling around and not spreading out.
- Tree Base Planted too deeply, a tree can develop rot and insect problems. Plant to shallow and the roots will not take hold deep enough into the soil.
- Mulching and Watering. Mulching is also key in retaining moisture in the soil. Make sure mulch is not piled up against the bark, where it can cause moisture and insect problems. It should also direct water toward the roots, rather than away from them. Recommended amount of water is about 2″ per week. Usually 30 seconds 3-4 days a week with water from a garden hose is sufficient. That will work out to about 20-25 gallons of water a week.
Keep Your Receipt
The key to the plant guarantee is to keep your receipt or use your MyLowes Card to track the purchase.
Keep all plant receipts and tags. If a plant does not make it to the one year mark, do not hesitate to return it. You will then be issued a store credit which you can use to buy a replacement plant or shrub.
This is a really great guarantee at both stores and one that’s really important when it comes to planting trees and shrubs. Be sure you save all your receipts so you can receive your full credit.
If You Are Returning A Discounted Plant
But what about clearance, reduced, distressed or marked down plants, trees and shrubs? Well, you probably get a store credit for the amount you paid. For example, if you bought a marked down tree for $5 and it usually sells for $25, you most likely will get a store credit for $5. You will probably not get a new tree at $25. Same as with any clearance purchase at Lowes or Home Depot.
Its basically handled like any other return at Lowes or Home Depot. No receipt probably means no refund! Stores really don’t care how the plant died, but they do want your original receipt and they gladly replace your purchase.
By Victoria Stone